How to Cancel DoorDash Order As a Driver

As a DoorDash driver, it may sometimes be necessary to cancel an order. This guide will provide you with step-by-step instructions on how to cancel a DoorDash order as a driver.

To cancel a DoorDash order as a driver, it is important to follow the correct process. Make sure to cancel the order before marking it as ‘picked up.’ Failure to do so may result in complications.

Key Takeaways:

• Cancelling an order as a DoorDash driver should be done before marking it as ‘picked up.’
• Android users can unassign a delivery by clicking the ‘?’ button and selecting ‘Unassign this Delivery’ under ‘Picking Up.’
• iOS users can cancel an order by clicking the ‘Help’ button and choosing ‘Can’t do this order?’
• Drivers only get paid for canceled orders if they do not initiate the cancellation.
• Canceling an order will affect your completion rate.
• If possible, another driver will be assigned to the canceled order, or it will be canceled entirely.

Cancelling a Doordash Order as a Driver

Before you mark a Doordash order as ‘picked up,’ it is essential to cancel it if necessary. Follow these steps to cancel an order as a Doordash driver.

1. For Android users, click the ‘?’ button located in the top right corner of the screen. Under the ‘Picking Up’ section, tap ‘Unassign this Delivery.’
2. Next, select a reason for unassigning the delivery from the provided options. This will help Doordash understand the cause behind the cancellation.
3. For iOS users, click the ‘Help’ button located in the bottom right corner of the screen. From the menu that appears, select ‘Can’t do this order?’
4. Choose a reason that best describes why you need to cancel the order and submit the request.

It’s important to note that once you mark an order as ‘picked up,’ you cannot cancel it. Canceling an order will affect your completion rate, and remember that drivers only get paid for canceled orders if they did not initiate the cancellation. Doordash will assign another driver to the canceled order if possible, or it will be canceled entirely.

By following these steps, you can ensure a smooth cancellation process and maintain good standing as a Doordash driver.

Steps to Cancel Doordash Order as a Driver

To cancel a Doordash order as a driver, follow these simple steps:

1. For Android users, click the ‘?’ button on the order details screen.
2. Tap on ‘Unassign this Delivery’ under the ‘Picking Up’ section.
3. Select a reason for unassigning the delivery from the provided options.

If you are using an iOS device, the process is slightly different:

1. Click the ‘Help’ button on the order details screen.
2. Select ‘Can’t do this order?’ from the available options.
3. Choose a reason for canceling the order and submit the request.

It is important to note that you can only cancel an order before marking it as ‘picked up.’ Once you have marked the order as ‘picked up,’ you will not be able to cancel it. Canceling an order may also affect your completion rate, and it is important to remember that drivers only get paid for canceled orders if they did not initiate the cancellation. If possible, another driver will be assigned to the canceled order, or it may be canceled entirely.

Canceling a Doordash Order for a Driver (Android Users)

If you are a Doordash driver using an Android device, follow these steps to cancel a Doordash order:

1. Click on the ‘?’ button located in the top right corner of the order screen.
2. Tap on ‘Unassign this Delivery’ under the ‘Picking Up’ section.
3. Select a reason for unassigning the delivery from the options provided.

It is crucial to cancel the order before marking it as ‘picked up.’ Once marked as ‘picked up,’ you will not be able to cancel the order. Canceling an order may affect your completion rate, and please note that you will only receive payment for canceled orders if you did not initiate the cancellation.

If it is possible, another driver will be assigned to the canceled order. However, in some cases, the order may be canceled entirely.

Cancellation Guidelines for Doordash Drivers (Android Users)

When canceling a Doordash order as an Android user, remember the following key points:

• Click on the ‘?’ button to access the options for canceling the order.
• Ensure you unassign the delivery before marking it as ‘picked up.’
• Choose a reason from the provided options when canceling the order.
• Be aware that canceling an order can impact your completion rate.
• Payment for canceled orders is only guaranteed if you did not initiate the cancellation.

By following these guidelines, you will be able to successfully cancel a Doordash order as a driver using an Android device.

Canceling a Doordash Order for a Driver (iOS Users)

For Doordash drivers using iOS devices, here are the steps to cancel a Doordash order:

1. Click the ‘Help’ button in the Doordash app.
2. From the Help menu, select ‘Can’t do this order?’
3. Choose a reason for canceling the order from the options provided.
4. Submit the cancellation request by following the prompts.

It is important to note that you can only cancel an order before marking it as ‘picked up.’ Once the order is marked as ‘picked up,’ you will no longer be able to cancel it.

Canceling an order as a Doordash driver can have an impact on your completion rate. Additionally, drivers only receive payment for canceled orders if they did not initiate the cancellation. If possible, another driver will be assigned to the canceled order, or it will be canceled entirely.

Remember, following the correct cancellation reason and process is essential to ensure a smooth experience for both drivers and customers.

Conclusion

Canceling a Doordash order as a driver requires following specific steps to ensure a smooth process. By carefully unassigning a delivery before marking it as ‘picked up,’ drivers can maintain their completion rate and ensure a seamless experience for customers.

If you are an Android user, click the ‘?’ button and tap ‘Unassign this Delivery’ under ‘Picking Up.’ Select a reason for unassigning the delivery, and you’re good to go. For iOS users, simply click the ‘Help’ button and select ‘Can’t do this order?’ Choose a reason and submit the request. It’s important to note that once an order is marked as ‘picked up,’ it cannot be canceled.

Canceling an order may have an impact on your completion rate, so it’s best to cancel orders only when necessary. Additionally, keep in mind that drivers only get paid for canceled orders if they do not initiate the cancellation.

If a Doordash order needs to be canceled, another driver will be assigned to the order if possible. However, in some cases, the order may be canceled entirely. So, it’s crucial to follow the correct process to minimize any inconvenience caused to the customer.